Terms & Conditions - Clara Artisan

Welcome to Clara Artisan. These Terms and Conditions outline the rules and regulations for using our website and services, including Fiber Arts and Textiles, Candle Making and Handmade Candles, and Pottery and Ceramics Creations. By accessing or using our website, you agree to comply with these Terms.

1. General Terms

1.1. By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent to use our services.
1.2. All products and services offered are subject to availability. We reserve the right to limit or refuse orders at our discretion.

2. Products and Services

2.1. Handcrafted Products: Each item is handmade, and slight variations in color, design, or size may occur. These differences are part of the uniqueness of our products.
2.2. Custom Orders: Customizations are available for certain products. Details, pricing, and delivery timelines will be communicated before finalizing the order.

3. Pricing and Payment

3.1. All prices listed on our website are in euro and include applicable taxes unless stated otherwise.
3.2. Payment must be made in full at the time of purchase. We accept the following payment methods: [COD].
3.3. We reserve the right to update pricing at any time without prior notice.

4. Shipping and Delivery

4.1. We ship worldwide. Shipping costs and delivery times vary based on location and will be provided during checkout.
4.2. Clara Artisan is not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances.
4.3. Any duties or taxes applicable in the destination country are the buyer’s responsibility.

5. Returns and Refunds

5.1. Due to the handmade nature of our products, returns are only accepted for items damaged during transit or incorrect orders.
5.2. To request a return, contact us within 14 days of receiving your order at [email protected] with proof of purchase and photos of the issue.

5.3. Refunds will be processed to the original payment method within 7–10 business days after the return is approved.

6. Intellectual Property

6.1. All content on our website, including images, text, and designs, is the property of Clara Artisan. Unauthorized use or reproduction is prohibited.
6.2. Customers purchasing customized products grant us the right to feature the final design on our website or marketing materials unless explicitly requested otherwise.

7. Limitation of Liability

7.1. Clara Artisan is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
7.2. Our liability is limited to the amount paid for the product or service in question.

8. Governing Law

These Terms and Conditions are governed by the laws. Any disputes will be resolved exclusively in the courts.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time.

10. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us [email protected].